Sentran FAQ

Product Returns – Return Material Authorization (RMA)

  • SENTRAN encourages our customers to contact us if there is any uncertainty prior to making a purchase to assure the best product has been selected for their application. Our Sales and Application team is here to help.

Please contact us at:
Phone: 909-605-1544 or
Email: si@sentranllc.com

  • Units must be returned in “Like New” condition within 30 calendar days of buyer’s receipt of shipment and upon SENTRAN RMA authorization. A 20% restocking fee will apply with a minimum of $150, whichever is greater.
  • Upon SENTRAN authorization, product must be received within 14 days from the RMA issue date to qualify for the restocking fee stated at the time of RMA creation. Items received after this date may have an adjusted restocking fee.
  • Credit will be issued after evaluation for determining the “Like New” condition. Any alterations to the unit will void the warranty and the product(s) will not be eligible for credit.
  • Only standard product may be returned for credit. Product that is considered custom or special builds, do not qualify for return for credit.
  • Accessories, cables, services, and software do not qualify for returns. 
  • Only item(s) purchased through SENTRAN may be returned for credit. 

Billing

Please contact us at:
Phone: 909-605-1544 or
Email: si@sentranllc.com

  • Visa, MasterCard, AMEX, and Discover (3% bank fee applies),
  • EFT/wire transfer ($50 bank fee applies to international accounts outside of Canada; $25 bank fee applies to Canadian accounts)
  • Company check.

U.S. Federal Tax ID code
33-0819064

Dun & Bradstreet Number
04-725-0019

Cage code:
4C595

SIC Number
3679

  • Items sold by SENTRAN and shipped to destinations in California are subject to tax unless a resale certificate is provided.
  • Do you offer payment terms? Yes, Net 30 on approved credit. [CTA for credit application]

Note: For Custom products, a 50% prepayment at time of order, followed by a 25% prepayment at time of shipment. The final 25% may be NET 30 on approved credit.
(Applies to all new accounts and accounts without established payment terms.)

Shipping

You can track your order using our online tracker.

  • For US shipments we offer Ground, Next Day, 2-Day and 3-Day.
  • For International shipments we offer Economy and Expedited.  All international customers require collect billing to a customer provided account number.

Yes. A partial shipment is offered to customers that have placed orders for several products but only a limited amount is available for shipping. In such cases, we offer to ship out what is available until the remainder of the order becomes available. Partial shipment order option is always confirmed with customers prior to shipping.

Yes. For those who are placing their orders online, an “insure shipment” option will appear once you have configured your entire order.

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